Terms and Conditions

• Mobile services are carried out within a 3-mile radius of LU3. We are happy to carry out services beyond this radius, but this may be subject to additional fees.
• The services we provide are of a strictly professional nature and solely in accordance with the treatments listed.
• Due to the use of a massage bed and products involved in carrying out mobile services, we regretfully inform you that we can only carry out treatments in properties that have adequate parking facilities.
• For mobile services, please provide 2 bath towels and 2 hand towels. For any services that require electricity, please ensure the room has electrical points.
• The services will be carried out in a ground-floor or entrance-level room for ease of moving the couch bed.
• A minimum of £30.00 applies to all mobile services. All treatments, whether carried out in the salon or on a mobile basis, are subject to a £10.00 booking fee that will be used to secure your appointment. This fee will be offset against your treatment and must be paid in advance by bank transfer.
• Regretfully, we can only wait 2 hours for you to pay the deposit; otherwise, the appointment may be set aside for another customer.
• You may be asked to complete a client consultation card ahead of your appointment. In line with our insurance policy, a consultation card must be completed for all new clients and updated after each treatment for existing clients.
• For services carried out at our premises, we kindly ask you to attend alone and only at the time of your appointment. Face masks must be worn, and hand sanitisers are available for you to use.
• Cancellations made with 24 hours or less notice will incur a non-refundable fee of £10.00, although we will try our utmost to accommodate your needs. We appreciate that, from time to time, events beyond our control can arise.
• Not all treatments can be carried out on a mobile basis. This would typically include hydrodermabrasion facials, where machinery cannot be easily transported.
• Some treatments may require an in-depth consultation.
• Treatment prices may be subject to change.
• For mobile services, the therapist may arrive 10–15 minutes before the appointment time to allow time for product and couch-bed setup.
• Although our therapists aim to arrive at your premises on time, there may be instances where circumstances are beyond our control, such as road traffic delays. Please be patient, and our therapist will call or text you as soon as it is safe to do so.
• The address is provided once the deposit has been paid and the appointment has been confirmed.